Privacy Policy

Courtmate LLC ("we," "us," or "our") operates the Courtmate platform, including our website, mobile applications, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, password, and profile details
• Payment Information: Credit card details, billing address, and payment history (processed securely through Stripe)
• Booking Information: Court reservations, preferences, playing history, and event registrations
• Membership Information: Membership tier, benefits, and renewal data
• Communications: Messages, feedback, and customer support inquiries

1.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Location Data: Approximate location based on IP address or precise location with your permission
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance user experience

1.3 Information from Third Parties

We may receive information from:

• Social media platforms if you connect your account
• Payment processors (Stripe) for transaction verification
• Facility administrators who manage your membership or bookings

2. How We Use Your Information

We use your information to:

• Provide Services: Process bookings, manage memberships, facilitate payments, and deliver requested features
• Improve Services: Analyze usage patterns, develop new features, and enhance user experience
• Communications: Send booking confirmations, reminders, updates, and promotional materials (with your consent)
• Customer Support: Respond to inquiries, resolve issues, and provide assistance
• Security: Detect fraud, prevent abuse, and protect our users and Services
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service
• Analytics: Generate insights about facility usage, revenue trends, and operational efficiency

3. How We Share Your Information

We may share your information with:

3.1 Facility Partners

Information necessary for your bookings and memberships is shared with the facilities you interact with, including your name, contact information, booking details, and payment status.

3.2 Service Providers

We work with third-party service providers who assist us with:

• Payment processing (Stripe)
• Cloud hosting and data storage
• Email and communication services
• Analytics and performance monitoring
• Customer support tools

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and policies
• Protect our rights, privacy, safety, or property
• Prevent fraud or illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.5 With Your Consent

We may share information with other parties when you provide explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active and for a reasonable period afterward. Payment and transaction records are retained as required by law and for financial reporting purposes.

5. Your Rights and Choices

5.1 Access and Correction

You can access and update your account information through your profile settings or by contacting us.

5.2 Data Deletion

You may request deletion of your personal information by contacting us at privacy@courtmate.com. Note that we may retain certain information as required by law or for legitimate business purposes.

5.3 Marketing Communications

You can opt out of promotional emails by using the unsubscribe link in our communications or adjusting your account preferences.

5.4 Cookies

You can control cookies through your browser settings, though this may affect functionality of our Services.

5.5 Do Not Track

Some browsers include a "Do Not Track" feature. Our Services do not currently respond to Do Not Track signals.

5.6 State-Specific Rights

If you are a resident of California, Virginia, Colorado, or other states with specific privacy laws, you may have additional rights including the right to know what information we collect, the right to deletion, the right to opt-out of sale of personal information, and the right to non-discrimination.

6. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Users

Our Services are operated in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your information to the United States.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: